Frequently asked questions

Are we free in our arrival date?

Yes, you can arrive on any date. If you send us your favourite date we will check the hotel availability and other required services.

Which hotels does AugustusTours book?

Depending on client requirements, we can arrange for overnights stays in hotels of two- to five-star quality. Room allocations at hotels in a wide variety of destinations enable AugustusTours to offer quick, uncomplicated hotel bookings at favourable rates.

Image source: © Ibis Hotels

How does AugustusTours choose their service partners?

Our service partners are e.g. coach companies, hotels, guides, ticket agencies. We work with selected service partners who fulfill our quality requirements. Particular emphasis is placed on reliable cooperation and good service. If you are pleased with the service partner(s) provided for your tour, we would be happy to arrange for them to accompany you on future tours (subject to availability).

How does arrival and departure occur?

You are free to choose the way in which your tour group arrives and departs. We are pleased to provide you with support if you wish to organise the arrival and departure of your tour group through us. You find first help here.

What if my tour guide or I do not know the region?

Where required, we are pleased to offer a preliminary tour which allows you to experience the planned itinerary, tour components and our excellent service for yourself. We have high knowledge of, e.g. Saxony, Brandenburg with Berlin and Potsdam, Thuringia, Bavaria with Munich and the Harz Mountains. We offer the Baltic Sea, tours along Germany’s most beautiful holiday routes as well as specific theme tours like in the footsteps of Martin Luther and Johann Sebastian Bach. We know our destinations very well and help you with ideas. We would be happy to create your group tour.

Image source:
Semper Opera Dresden © Christoph Muench

What do AugustusTours travel documents include?

Depending on the scope of the tour services booked, your travel documents will include local information, tickets, vouchers and a comprehensive tour schedule featuring important details and contact data for service providers.

What happens if my tour group has questions or problems during the tour?

AugustusTours is available on a 24-hour basis. You will get the 24-hrs AugustusTours telephone number with your travel documents

How does the enquiry/booking process work?

Once you have submitted your enquiry/booking request we will send you a tailored quote. If you indicate to us that you would like to make a firm booking, we will then send you a written confirmation of your booking. In the case of long-term bookings, we will remain in regular contact with you in order to provide you with notice of deadlines and check current booking levels. Once the free cancellation period has elapsed your booking status will be amended accordingly. Your travel documents include final details of your tour, and will arrive with you in good time before the start of your tour. Where required we are happy to greet you or your guests personally upon arrival in Dresden.

What are the terms of payment?

After your booking you will get a confirmation. Generally payment of 50% of the tour price is due 4 weeks before the tour commences. This allows travel documents to be sent to you in good time prior to the start of the tour. Final payment is due within two weeks of tour completion. Any costs or credits which arise out of the amendment of the number of people travelling, the program of events or the tour timeframe will either be settled along with the final payment or invoiced separately.
You can pay by bank transfer, credit card (Visa/Mastercard) or crossed cheque. Transfer fees are to be paid by the customer.

• Here you will find detailed information about our payment options.

When is the end of the free cancellation period?

As a general rule, the free cancellation period for the entire tour ends 42 days before the tour start date. We reserve the right to alter the length of this period in accordance with the service partners involved in the tour. Ticket bookings are subject to special conditions. You may find different terms in your enquiry/ booking confirmation.