This is how we work in the department of city and cultural tours
Being a very experienced and high-performance incoming-partner, we offer you support and advice regarding the realisation of your group travels. For 18 years, our customers have included travel agents, associations, companies as well as private clients. During all our work, we constantly follow our standard “Expertise. Ideas. Passion.” and thus implement it while booking your travel.
1. Within the scope of your request via mail or telephone, we offer you a detailed consultation so that we can learn about your individual expectations, needs and preferences. Thereby, we can do our very best to implement them all to the fullest.
2. According to our high EXPERTISE, we do intensive research and critical pre-selections of suitable travel services for your custom-made travel offer. Due to our long-lasting cooperation with our service partners, you can be assured that we always aim for your best.
3. In this phase, we present you the individual elaboration of a first qualitative offer including attractive alternatives and quotations – if desired, containing a detailed programme description. Our team makes reservations of your favoured services on option and thus guarantees you adequate time for consideration. Of course, if any questions arise, please do not hesitate to contact us – we are always happy to assist you. If required, we customise the offer and include more IDEAS until it fully meets your wishes.
4. After you have accepted the offer, we promptly perform the binding booking of your preferred travel services. If you need any picture material in order to advertise the trip, we would be very much pleased to support you. Furthermore, pre-tours for travel guides are available on request.
5. In consultation with you and our service partners, we take care of continuous updates of travel details and check upon the booking status until the beginning of your trip. If the performance of the travel will definitely take place, you will receive a down-payment invoice in the course of this phase. At the same time we work on the individual travel process for the travel agents’ documents.
6. With PASSION, we also look after a successful implementation of your journey so that you can enjoy it to the fullest. If desired, we welcome you and your group personally during your trip to Dresden.
7. During your journey, we guarantee you constant availability and fast support with questions or problems via our 24-hour AugustusTours telephone service.
8. After a successful implementation of your travel, we compile the final invoice and provide you with an intensive travel follow-up including a trip evaluation, by which we would be thankful to receive further suggestions or critique.
9. Already right after your return, our team would gladly start planning the next group tour together with you for the following year.