Survey Customer Satisfaction

Page 1 of 5

Please rate your active holidays!

Please complete all required fields!

Dear guests of AugustusTours,

Thank you for the trust you have placed in us by booking your trip. In order to ensure and improve the quality of our tours, we are asking for your support: Please take 5 minutes to participate in the following survey. Your opinion is important to us. Thank you very much!

1. Which holiday did you go on?*

Cycling holidays
Walking holidays Please make a choice!

from*

Please indicate the starting point of your holidays.

to*

Please indicate the destination of your holidays.

Please rate the following criteria from 1 (excellent) to 6 (insufficient).

1 = = excellent

6 = = insufficient

2. How do you rate the entirety of your active holidays?*

1 2 3 4 5 6 Please rate your active holidays!

3. How do you rate the following criteria?

Before your holidays...

Competent advice*

1 2 3 4 5 6 Please rate your active holidays!

Booking process*

1 2 3 4 5 6 Please rate your active holidays!

Reachability*

1 2 3 4 5 6 Please rate your active holidays!

Logistic service...

Reliability of luggage transport*

1 2 3 4 5 6 not used Please rate the luggage transport!

Transfer of persons*

1 2 3 4 5 6 not used Please rate the transfer service!

Travel documents...

User-friendliness for navigation*

1 2 3 4 5 6 Please rate your active holidays!

Sights and restaurant recommendations*

1 2 3 4 5 6 Please rate your active holidays!

Maps*

1 2 3 4 5 6 not used Please rate your active holidays!

4. General comments on booking process/logistics/travel documents

Invalid Input

5. How do you rate the booked accommodations?

Rooms*

1 2 3 4 5 6 Please rate your active holidays!

Service*

1 2 3 4 5 6 Please rate your active holidays!

Breakfast*

1 2 3 4 5 6 Please rate your active holidays!

Location*

1 2 3 4 5 6 Please rate your active holidays!

6. What did you particularly like about the accommodations? What could be improved?

Invalid Input

The following section is about your experiences with our rental bikes. Thank you very much for your feedback.

7. Have you used a rental bike?*

Yes
No Please make a choice!

7.1. Which rental bike did you use?*

Touring bicycle 7/8 gears back pedal brake
Touring bicycle 21/24 gears free wheel
E-Bike
Other Please make a choice!

Other:

Which rental bike did you use?

Please rate the following criteria from 1 (excellent) to 6 (insufficient).

1 = = excellent

6 = = insufficient

7.2. How do you rate the following points?

Drive & gears

1 2 3 4 5 6 Please rate your active holidays!

Brakes

1 2 3 4 5 6 Please rate your active holidays!

Ergonomics (seating comfort, saddle, grips, pedals)

1 2 3 4 5 6 Please rate your active holidays!

Tyres

1 2 3 4 5 6 Please rate your active holidays!

Suitable frame size

1 2 3 4 5 6 Please rate your active holidays!

Note:

Invalid Input

7.3. How do you rate the accessories provided?

Pannier

1 2 3 4 5 6 not used Please rate your active holidays!

Handelbar bag

1 2 3 4 5 6 not used Please rate your active holidays!

Bicycle lock

1 2 3 4 5 6 not used Please rate your active holidays!

Mobile phone holder

1 2 3 4 5 6 not used Please rate your active holidays!

Battery performance (for e-bike)

1 2 3 4 5 6 not used Please rate your active holidays!

Charging time (for e-bike)

1 2 3 4 5 6 not used Please rate your active holidays!

Note:

Invalid Input

7.4. What is your overall impression of your rental bike experience?*

1 2 3 4 5 6 Please rate your active holidays!

7.5. Did you encounter any technical or organisational problems whilst using the service?*

No
Yes Please make a choice!

Please briefly describe the issues you experienced.*

Please describe the issues you experienced.

7.6. Have you asked AugustusTours for assistance?*

No (solved by myself, e.g. with the help of the travel guide)
Yes Please make a choice!

7.7. How would you rate the way AugustusTours resolved the issue? *

1 2 3 4 5 6 Please rate your active holidays!

7.8. What could we have done to make our service better for you?

Invalid Input

7.9. How likely are you to recommend our rental bike service to friends, family or colleagues?
(1 = very likely, 6 = very unlikely)*

1 2 3 4 5 6 Please rate your active holidays!

The following section is about your experiences with our travel documents. Thank you very much for your feedback.

8. What type of travel documents did you have with you on your holiday?*

Digital
Digital and printed
Printed Please make a choice!

9. Why did you choose digital travel documents? (Multiple answers possible)*

Price advantage
Environmental aspect
Everything in one place on the device
Navigation with GPS is easier than with a map
Did not actively choose it / it was the default option
Other Please make a choice!

Other:

Invalid Input

10. Would you choose purely digital documents again for a future holiday?*

Yes, definitely
Probably yes
Probably not
No Please make a choice!

9. Why did you choose printed travel documents? (Multiple answers possible)*

Better readability and overview
Technical reasons (uncertainty when using a smartphone / limited data volume, etc.)
Habit / I feel more comfortable with paper
Print only as a backup in case there is a problem with the digital documents (e.g., worry about a dead phone battery)
Did not actively choose / it was the default option
Other Please make a choice!

Other:

Invalid Input

10. Can you imagine completely going without printed documents in the future?*

Yes, definitely
Probably yes
Probably not
No Please make a choice!

11. What would need to be improved to make our digital documents ideal for you?

Invalid Input

12. What made you book an active tour with AugustusTours? (Multiple answers possible)*

Variety of offers
Price–performance ratio
Competent advice on travel planning
Design of the website
Design of the catalogue
Recommendation by friends/family/acquaintances
Certification ("ServiceQualität Deutschland", "TourCert Qualified")
Regional provider
Environmental and sustainability aspects
Other Please make a choice!

Other:

Invalid Input

13. What age group do you belong to?*

under 40
41 - 50
51 - 60
61 - 70
over 70 Please tell us your age!

14. Which active travel destination would you like to see or is missing from the AugustusTours programme?

Invalid Input

15. Would you book with AugustusTours again and/or recommend us?*

yes
no Please make a choice!

How many stars do you give us?*

5 out of 5 stars
4 out of 5 stars
3 out of 5 stars
2 out of 5 stars
1 out of 5 stars How many stars would you rate your tour with AugustusTours?

May we publish your review?*

Yes
No May we publish your review?

Voluntary personal information:

Name:

Invalid Input

E-Mail:

Invalid Input

Would you like to tell us more? Here is space for your comments...

Invalid Input

Thank you for taking part in our survey. Your data will be treated confidentially and will of course not be passed on to third parties. In accordance with our data protection declaration, you hereby agree that the above-mentioned data may be collected, processed and used by AugustusTours for the purpose of providing information on travel offers. We would like to point out that this is done on a voluntary basis and that you can revoke your consent at any time with effect for the future by sending an email to datenschutz@augustustours.de.

Please enter the letters and numbers in the field.*

Refresh Please enter the letters and numbers in the field.

Done, thank you!

Request a cycle tour

Customised offer

Want a callback?

Request a walking tour

Customised offer

Want a callback?

Request a steam train tour

Booking Dresden Steam Engine Festival

Request a group tour

Callback required?

Please rate your active holidays!