Survey Customer Satisfaction

Dear guests of AugustusTours,

Thank you for the trust you have placed in us by booking your trip. In order to ensure and improve the quality of our tours, we are asking for your support: Please take 5 minutes to participate in the following survey. Your opinion is important to us. Thank you very much!

1. Which holiday did you go on?*

Cycling holidays
Walking holidays Please make a choice!

from*

Please indicate the starting point of your holidays.

to*

Please indicate the destination of your holidays.

Please rate the following criteria from 1 (excellent) to 6 (insufficient).

1 = = excellent

6 = = insufficient

2. How do you rate the entirety of your active holidays?*

3. How do you rate the following criteria?

Before your holidays...

Competent advice*

Booking process*

Reachability*

Logistic service...

Reliability of luggage transport*

Transfer of persons*

Quality of the rental bikes*

Bike accessories*

Travel documents...

Route description in the itinerary*

Maps*

Detail of the documents*

4. Do you have any comments/suggestions for improvement for us, our tours, logistics or our travel documents?

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Please rate the following criteria from 1 (excellent) to 6 (insufficient).

1 = = excellent

6 = = insufficient

5. How do you rate the booked accommodations?

On average...

Rooms*

Service*

Breakfast*

Location*

6. What did you particularly like about the accommodations? What could be improved?

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7. In what form do you prefer your travel documents?*

digital
printed
combination of printed & digital Please make a choice!

8. Was there anything that caused you difficulties when dealing with the travel documents? Which changes would you suggest?

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9. How often have you used the following elements of our travel documents?

Maps*

constantly
often
rarely
never Please indicate how often you have used the maps.

Personal itinerary (digital version as pdf)*

constantly
often
rarely
never Please indicate how often you have used the itinerary.

GPX*

constantly
often
rarely
never Please indicate how often you have used GPX.

10. What made you book an active tour with AugustusTours? (Multiple answers possible)*

Variety of offers
Price–performance ratio
Competent advice on travel planning
Design of the website
Design of the catalogue
Recommendation by friends/family/acquaintances
Certification "ServiceQualität Deutschland" Please make a choice!

Other:

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11. What age group do you belong to?*

12. Which active travel destination would you like to see or is missing from the AugustusTours programme?

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13. Would you book with AugustusTours again and/or recommend us?*

yes
no Please make a choice!

Voluntary personal information:

E-Mail:

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Would you like to tell us more? Here is space for your comments...

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Thank you for taking part in our survey. Your data will be treated confidentially and will of course not be passed on to third parties. In accordance with our data protection declaration, you hereby agree that the above-mentioned data may be collected, processed and used by AugustusTours for the purpose of providing information on travel offers. We would like to point out that this is done on a voluntary basis and that you can revoke your consent at any time with effect for the future by sending an email to datenschutz@augustustours.de.

Please enter the letters and numbers in the field.*

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