FAQ: You ask – We answer

Early booking pays off:

• The early bird secures a whopping 5% early bird discount AND the finest accommodations when you book by 28^th February 2025!
• Beware of last minute: if the trend for traveling to Germany continues, many hotels could be fully booked earlier.
• Carefree with our FlexPLUS package: Up to 28 days before arrival you can rebook or cancel free of charge (for 39 € per person).
• Optimal coverage in case of illness or other unforeseeable events: Protect yourself optimally with a travel insurance!
• With us you are in good hands - promised. With over 25 years of experience and expertise, we are your reliable travel specialist!
  
• Active travel is healthy and sustainable! You are out and about in the fresh air, away from the hustle and bustle and can simply let your soul dangle...
• With us you are in good hands: We observe the situation for you and keep you up to date!
• And above all: Allow yourself to look forward to your vacation. With a goal in mind, looking to the future is much more fun!

We can understand your concerns and your reservations when planning your trip. To give you more security, we offer you our FlexPLUS package for all "AugustusTours Original Tours".

Safe and carefree with FlexPLUS

The icing on the cake for your next active vacation! Regardless of travel warnings or travel insurance, our FlexPLUS gives you the greatest possible freedom of choice for only 39 € per adult/full payer (children up to 12,99 years free of charge).

Up to 28 days before arrival, you can change or cancel your trip once without giving any reason. Only the FlexPLUS surcharge (39 €) per adult/full-payer will be charged as a lump sum. This means that you will not be charged the regular cancellation fee of 20% of the tour price.

After that, the normal cancellation conditions apply according to the General Terms and Conditions. In case of cancellation, the paid tour price, minus the FlexPLUS, will be refunded to you.

The FlexPLUS applies to all AugustusTours original tours, which you can recognize by the crown in the catalogue and on the Internet. It can only be added on the day of booking and only for trips until 31/10/2025.

In case of a trip cancellation by AugustusTours, for example in case of an official travel warning, you will of course also be refunded the FlexPLUS surcharge of €39 per adult/full-payer.

Further cancellation regulations

From 27 days to the start of the trip, our normal cancellation conditions apply. In the event of an official travel warning in the destination area, which significantly affects the implementation of the package tour or transportation to the destination, the trip can be canceled or rebooked free of charge.

In order to avoid cancellation costs in the event of illness, quarantine or other unforeseen circumstances, we recommend that our guests take out insurance in this direction. Here you can find information about travel insurance.

Our cycling and hiking tours can be booked from 1 person or 2 persons. You travel individually - without a tour guide or travel group - and are only bound to the given travel period and possible arrival days.

The following applies to cycle tours...

• easy: leisurely cycling in mostly flat terrain, with cycling tours of up to 40 km, these cycling tours are also suitable for inexperienced cyclists
• medium: Predominantly easy cycling with individual difficult paths with cycle tours of up to 70 km, a certain basic level of fitness should be available for these cycle tours
• challenging: Cycling tours with stages of more than 70 km and demanding path conditions, this type of active holiday is suitable for experienced cyclists with good physical condition

The following applies to hiking tours...

• easy: Hikes on mainly well-maintained hiking trails without any difficulties worth mentioning, can also be done with little hiking experience and fitness, hiking tours with walking time approx. 4 to 5 hours, differences in altitude max. 400 m
• medium: Hikes for experienced hikers on mainly well-maintained trails with some demanding passages, some short steep ascents and narrow descents via stairs, sure-footedness and fitness required, hiking tours with walking time approx. 5 to 6 hours, altitude differences max. 650 m
• challenging: Hikes for conditioned and very experienced hikers with frequent ascents and descents over narrow paths or narrow stairs and ladders, very good physical condition and sure-footedness required, hiking tours with walking time over 6 hours, altitude differences max. 1000 m

Our cycling and hiking tours take you to the most beautiful areas of Germany as well as to the Czech Republic, Austria, Italy and Switzerland. Numerous river cycle paths but also excellent quality hiking trails promise active recreation.

We organize a large part of our tours ourselves. You can recognize these AugustusTours original tours by the crown . On some cycling and hiking routes we have been working with reliable partners for many years, you can recognize these partner tours by the partner symbol .

If you enjoy active walking or cycling in the countryside, then an individual active tour from AugustusTours is just the thing for you! To make your choice easier, we have marked our active tours with a few symbols. Choose, for example, between

stage tours (accommodation changed daily/several times)

radial tours (one accommodation and tours based on it) and

round trips (start point = destination).

The degree of difficulty should also make it easier for you to choose the active trip. Experienced cyclists and hikers can certainly enjoy "demanding" tours. For those who prefer a relaxed journey and want to have time for side trips and photo stops, we recommend "easy" tours. For our hiking tours, the walking time indicated should determine your decision - the low number of kilometres is less meaningful due to frequent ascents and descents.

You are unsure? Give us a call (Tel. +49 (0)351 5634820)! We will be happy to advise you and will definitely find the right activity trip for you!

To make it easier for you to prepare for your holiday and pack your suitcases, we have put together a packing checklist.

You can easily book your active holiday on the Internet. On each of our cycling and walking tours you will find a "Book" tab. After receipt of your registration you will receive the booking confirmation, invoice and insurance certificates for your active holiday.

Furthermore, you can of course also use our non-binding enquiry form for a bicycle tour/enquiry form for a hiking tour according to your wishes. Or you can contact us in the "conventional" way by phone (+49 (0)351 5634820) or by e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.).

After your booking, we will put together your activity trip and ask for the appropriate accommodation for you. As soon as we have received all confirmations, we will send you the booking confirmation as well as the invoice for the down payment and balance of payment. Please pay the deposit of 20% of the tour price within 14 days. 4 weeks before the start of the journey the remaining payment is due and you will receive the travel documents from us.

For short-term bookings a total payment is due. As a rule, we then deposit your travel documents in the starting accommodation.

We can offer the following discounts for our cycling and walking tours:

Early bird discount on the base price of all active holidays:

• 5% for bookings made by 28/02/2025

Group discounts on designated "AugustusTours Original tours" (catalogue and internet packages) including luggage transport (excluding additional services)

• 6 % for 6 fully paying persons

Three-bedroom reduction: For all "AugustusTours Original tours" you will receive a 3% reduction on the basic tour price. The prerequisite for this is three full-paying persons. When booking, please indicate in the "Comments" field that you would like to stay in a triple room.

Reduction for children: Children up to 12 years of age who stay in their parents' room receive a 50% discount on the package price of the booked cycling holiday when booking an activity trip. This does not apply if there is only one adult with one child. Children up to the age of three stay free of charge in their parents' room.

Here you can find more detailed information about our discounts and rebates.

Cycle tours for families

The section of the "Elbe River Cycle Path from Dresden to Lutherstadt Wittenberg" is a particular recommendation for families. Stage lengths are flexible, and child-friendly museums, path-side playgrounds and open-air swimming pools are on hand to ensure a fantastic family holiday. We also offer a family-friendly version of our walking tour of Saxon Switzerland – please do not hesitate to contact us for an individual quote.

Further family-friendly holidays packages

• Families should also consider our laid back cycling tours as the daily legs of these offers are planned short and their level of difficulty ist easy so that families have enough time to take a break on the way.
• Besides our radial tour offers are a good idea as they do not have a fixed travel itinerary and give them the opportunity to choose spontaneously another daily schedule.

We would be happy to make you individual offers for an active holiday with the family.

Very few animal lovers want to leave their faithful companion alone at home during their holidays or put him in a kennel. All the more popular are trips where the dog is welcome. Our portfolio includes numerous walking tours, which can also be booked with a dog on request. Please note, however, that especially in Saxon Switzerland, the "with dog" route may differ from the usual routes in order to avoid obstacles such as stairs, steps and ladders. Furthermore, there is often only a limited number of dog-friendly rooms available. The costs for the dog (approx. 5 - 35 euros per day) must be paid on site.

With your booking confirmation you will receive documents (if sent by post) or a link with information (if sent by e-mail) about our insurance options with HanseMerkur. We will be happy to advise you in order to find the best insurance cover for you. We also have special offers for groups of 10 persons or more.

• Here you will find further useful information on travel insurance.

Arrival and departure for all active tours is at your own risk. We have planned the cycling and walking tours in such a way that the starting and finishing points are easily accessible by train or car.

• Arrival by car:

In most cases it is possible to park your car in the starting or final hotel for the duration of your active trip. Unfortunately it is not possible for AugustusTours to make a binding reservation of a parking lot for your vehicle. Your travel documents, which we will send you in good time prior to your arrival, will contain contact details of your hotels and you are therefore welcome to enquire at the hotel in question about the possibility of reserving a car parking space. Car parking spaces are in most cases subject to a fee. Parking fees must always be paid directly to the hotel on site.

• Arrival by train:

We recommend booking the RIT ticket, which is only available directly from AugustusTours. The tickets are not train-bound and entitle you to travel on all Deutsche Bahn trains (including IC, EC and ICE). Seat reservations and bicycle transport are not included in the ticket but can be requested.

Here you will find more information about travel options to start of your activity holidays.

Our exclusive transfer service is available on many of our tours. Using comfortable minibuses, we will pick you up from your hotel at the requested time and take you, your luggage and your bicycles to the starting point of your tour. For further information, prices and conditions please refer to the respective detailed tour specifications.

On some of our packages you can also book a collective transfer to get back to your first hotel, where you might have parked your car.

Please read on for more detailed information about our exclusive and collective transfer options.

Almost all our cycling and walking tours can be commenced on any day of the week. They are tied to neither a scheduled date nor a tour group.

Here you will find more information on the arrival to our active tours.

The total amount of the cycling or walking trip is divided between two invoices. 20% (deposit) is due after booking. The second invoice with 80% of the total cost is payable up to 4 weeks before arrival. If there are less than 8 weeks between booking and departure, the total amount of the invoice is due immediately.

• You can pay for your active holiday conveniently by bank transfer, credit card (Visa/Mastercard) or pay direct. Here you will find detailed information about the payment options.

Please choose one of the two bank accounts:

Volksbank Dresden-Bautzen eG
BIC: GENODEF1DRS
IBAN: DE50 8509 0000 2650 6710 00

Ostsächsische Sparkasse Dresden
BIC: OSDDDE81XXX
IBAN: DE12 8505 0300 3120 1983 06

The implementation of the EU Package Travel Directive in July 2018 changed the German travel law. The new EU Package Travel Directive is designed to protect and inform you as a consumer at the time of booking your travel. Since then, we as tour operators are obliged to clearly label trips which are not suitable for people with reduced mobility. This includes our cycling and walking tours.

What does mobility restriction mean? Most often it refers to physical limitations in terms of muscle strength, motor skills or mobility, which may require walking aids or wheelchairs. With regard to cycling holidays, it may involve the use of hand bikes or other specialised bicycles.

In the past years we have welcomed many guests on our cycling and hiking tours, who have completed our active tours without any problems despite a mobility restriction. In some cases, precise arrangements were necessary in advance of the trip to select suitable accommodation or to take other special features into account when planning the trip.

You are not sure whether you are up to the requirements of our active tours? Please contact us - we will be happy to give you comprehensive advice and take your needs into account!

In accordance with EU regulations for package tours, your payments are covered by R+V insurance in the event of the organiser AugustusTours GmbH & Co. KG becoming insolvent.

Should you have to cancel your active trip, please inform us in writing. In case of cancellation of your trip our general terms and conditions apply.

In case of cancellation, you decide whether you want to have money already paid refunded or leave it for a later travel date.

Please note that cancellation fees also apply to additional services.

In case of a rebooking to a later travel date, we will transfer your already made payments to the new date without any complications.